Customer Success Internship at Eunimart

Eunimart

Rs. 10000 / Month

Stipend

8 Months(s)

Duration

23 Nov, 2020

Apply before

Work From Home

Location

Roles & Responsibilities

Responsibilities: 

· Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and

accurate manner.

· Serve as a liaison between the customer support team, management, and customer to improve

customer service and business productivity.

· Analyze customer complaints and provide appropriate corrective actions.

· Assist directly or route customers to the appropriate personnel for assistance.

· Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.

· Track, follow-up and resolve customer’s outstanding issues in a timely fashion.

· Develop customer service programs in order to provide outstanding service.

· Prepare documentation and reports on routine customer correspondence for future reference purposes.

· Assist in training peers on improving customer support service.

· Develop and maintain in-depth product knowledge.

· Conduct customer surveys about the company’s service so as to obtain feedback.

· Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.

· Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends.


Description

Till March 2021 we have Work From Home Facility and in April 2021 they need to come to the office.
Office Location: Hyderabad

The duration of the internship is 12months.


Work Place

Work from Home


No. of Openings

2


Skills Required

English Proficiency (Spoken)
Hindi Proficiency(Spoken)
MS-Excel
English Proficiency (Written)


Perks

  • Certificate