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Radical Technologies Is Hiring Web Solutions Specialist
Radical Technologies
Off Campus
Drive Type
27 Jul 2021
Apply before
Pune
Location
Drive Location & Time
Online
Category
Technical Support
Job Location
  • Pune, Maharashtra, India
Salary
₹ 300000 - 350000 / per annum
Job Type
Full Time
Skills Required
English Proficiency (Written)
Strong Communication Skills
Eligibility Citeria
  • Experience :   Freshers
  • Degree :   Bachelor of Engineering / Bachelor of Technology, Bachelor of Science, Bachelor of Computer Application
  • Specialization :   Computer Science, Information Technology
Perks
  • Informal Dress Code
  • 5 Days a Week
Roles & Responsibilities

Role: Web Solutions Specialist

Responsibilities:

  •  Troubleshooting, resolving all technical issues related to our software and the
    range of products and services it provisions
  •  Interacting with clients via. live chat, web-based systems, online forums, and
    telephone to resolve their problems and gather feedback
  •  Testing & analysis of all products & services
  •  Identifying any bugs/issues in the system and assisting in their resolution
  •  Recording, tracking, and reporting problem activity
  •  Building strategies to improve efficiency, profitability, and quality of service
  •  Reviewing existing product/feature documentation; publish documentation in
    internal knowledge bases
  •  Abide by our organization’s Information security policies and guidelines.
    Information security is the responsibility of every individual working for the
    organization and all employees have to follow the organization’s Information
    Security Policies at all times
Description

Requirement Specifications

General Requirements:

  •  Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT
    platform
  •  Educational Qualifications: Graduate from any stream. Any Engineering, or BSc
    (IT or Computers) preferred

Detailed Requirements:

  •  Must be customer-focused and willing to do whatever it takes to resolve customer issues
  •  Strong customer interaction skills and ability to work in a variety of customer situations
  •  Outstanding written and verbal communication skills
  •  Ability to solve complex problems quickly, inventively, and resourcefully
  •  Good working knowledge of computers and the internet; strong ability to develop new skills
  •  Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation
  •  Strong attention to detail
  •  Avid internet user, with a strong inclination towards technology
  •  Highly motivated and energetic team player, with excellent interpersonal skills
  •  Must be willing to work in rotational shifts.